Privacy Policy
We take the protection of your personal data seriously. This policy describes which data we process when you use AutoWo.ch and what rights you have.
Last updated: 02.07.2026
The German version prevails. Translations are provided for information only.
01Controller
The controller for data processing is réalité Suisse GmbH, Habsburgstrasse 31, 8037 Zurich. For privacy matters, reach us at support@autowo.ch.
02What data we process
We process data you actively provide (such as name, email, phone number, listing details, messages) and data generated automatically during use (such as IP address, device and browser information, time of access). For payments, transaction data is processed by our payment provider; we do not see full card details.
03Purposes of processing
We process data to provide the platform, manage accounts, broker listings and enquiries, process payments, prevent misuse, meet legal obligations, and improve our services. Processing only takes place where it is necessary to perform the contract, based on a legitimate interest, required by law, or where you have consented.
04Protected contact details
Sellers' phone numbers are generally not displayed publicly. Contact is made via a protected enquiry to prevent spam and misuse.
05Disclosure to third parties
We only share data to the extent necessary to provide the service or where legally required. We use carefully selected processors, namely: Stripe (payments), our hosting and infrastructure provider, a storage service for uploaded images, a search service, and an email delivery service. Automated abuse and fraud prevention checks and the analysis of uploaded vehicle documents are performed on Swiss servers with our partner Microsoft Azure (Switzerland). All providers process data only on our instructions.
06Disclosure abroad
Some providers may process data abroad. Where data is disclosed to a country without an adequate level of protection, we ensure appropriate safeguards, such as standard contractual clauses.
07Cookies and analytics
We use technically necessary cookies, for example for login and security. Where we use cookies that are not strictly necessary, we do so only with your consent. You can block or delete cookies in your browser.
08Retention
We retain personal data only for as long as necessary for the stated purposes or as required by statutory retention obligations. After that, the data is deleted or anonymised.
09Data security
We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access, including encrypted transmission and a restrictive access concept.
10Your rights
Within the scope of applicable law, you have the right to access, rectification, erasure, and release of your data, as well as the right to object to processing. In your account, you can export your data directly and delete your account. For other matters, write to support@autowo.ch.
11Supervisory authority
You have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
12Changes
We may amend this policy. The current version published on the platform applies.